Trident Steel Return Goods Policy

To facilitate the return of unused product by our customers, Trident Steel requests that the following procedure be followed to ensure timely processing and remediation as required.

Prior to the return of any material, we ask that you communicate with your Trident sales representative to obtain a Return Goods Authorization (“RGA”) number.

Trident Steel accepts the return of prime, unused tubing, casing, and line pipe for credit, subject to the following:

1. Pipe must be new/unused;
2. The customer is responsible for freight to location/job site and return freight to the location designated by the Trident Steel representative;
3. The customer is responsible for a return goods inspection, restocking fees, handling and remediation;
4. If material returned is not in API prime condition, the customer’s credit will be reduced to reflect charges, including but not limited to:
   1. OCTG (Casing and Tubing)
      1. Clean, visually inspect pin and box ends for pitting / damage, reapply pipe dope where necessary, full length drift, etc;
      2. Replacing missing/damaged thread protectors;
      3. Replacing damaged couplings;
      4. De-denting/straightening material (except P110 and HCP110);
      5. Cut backs/rethread/footage loss of material due to end area damaged/pitted threads (and resulting lost footage)
   2. Line Pipe
      1. Repairing coating damage (up to and including stripping and re-coating)
      2. Cut-backs and re-beveling due to end/bevel damage (and resulting lost footage)
      3. De-denting

Note: We encourage all of our customers to take multiple photographs of any material prior to returning the goods.

*** No credit will be given for used pipe.

*** Before any repairs / remediation occurs, the customer will be notified and provided with the relevant cost details.

*** No returns will be accepted more than 30 days after the original shipment/delivery date of material without written authorization from Trident Steel management.

Note: Stenciling must still be visible in order to verify that material came from Trident Steel inventory (and to satisfy the applicable API requirements).

Note: No credit will be given for material provided from other vendors. Please ensure to only return material provided by Trident Steel, as neither Trident nor the receiving yards take any responsibility for any material supplied by other vendors.

Updated 5.5.2022